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Customer Service Administrator

Position Purpose

As a Customer Service Administrator (CSA) you will interact directly with members of the Customer Service & Sales team supporting contract administration & maintenance, internal reporting and system updates to support our farmer customer business.
You will be responsible for key contract controls such as obtaining signatures and providing support during external state or federal audits.
Principal Accountabilities

85% Contracting Administration & Maintenance
Oversee printing, mailing, and filing of contracts, addendums and amendments daily.
Review status of open contract items and reprint or follow up as necessary.
Run & distribute monitoring reports for the customer service and sales team to support contract maintenance with the customer
Perform system functions related to contracts that generate the final payment to customers (i.e. Spot end of day, box checks)
Monitoring short term storage and following through on final pricing at the end of the storage term
Provide documentation support for audits as needed.
15% System Maintenance & Other Tasks
Updating pricing and subsequent customer communication
Maintaining elevator hour updates for the internal teams and for the external website
Assist with customer communication updates and mailings, and other duties as assigned.
Relocation will not be provided for this position.


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