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Customer Service Administrator

Description

Position Purpose
As a Customer Service Administrator (CSA) you will interact directly with members of the Customer Service & Sales team supporting contract administration & maintenance, internal reporting and system updates to support our farmer customer business.
You will be responsible for key contract controls such as obtaining signatures and providing support during external state or federal audits.
Principal Accountabilities
85%Contracting Administration & Maintenance
Oversee printing, mailing, and filing of contracts, addendums and amendments daily.
Review status of open contract items and reprint or follow up as necessary.
Run & distribute monitoring reports for the customer service and sales team to support contract maintenance with the customer
Perform system functions related to contracts that generate the final payment to customers (i. e. Spot end of day, box checks)
Monitoring short term storage and following through on final pricing at the end of the storage term
Provide documentation support for audits as needed.
15% System Maintenance & Other Tasks
Updating pricing and subsequent customer communication
Maintaining elevator hour updates for the internal teams and for the external website
Assist with customer communication updates and mailings, and other duties as assigned.
Relocation will not be provided for this position.

Qualifications

Required Qualifications: High School Diploma or equivalent
6+ months of administrative experience
Experience in multiple business applications: MS office, Word, Excel & Outlook
Able to perform basic calculations and mathematical figures
Able and willing to work extended or flexible hours as seasonal workloads require
Success Factors: High levels of interpersonal communication, written and verbal communication, and documentation skills
Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently
Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency
Ability to adapt in a faced paced, changing environment
Strong problem solving and resolution skills
Ability to accept accountability and to work individually and as part of a team
Team oriented leadership and influencing skills
Preferred Qualifications: Associates or Bachelor s degree
2+ years of administrative experience
Experience with LYNX, Extracense & SalesForce. com applications

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