Field/Tech Service Representative
DetailsSupport RhinoAg by providing appropriate technical information to our customers, dealers, and staff.
Use outstanding troubleshooting skills to determine the product issue and take corrective action.
Assist in identifying accurate models and parts needed.
Provide assembly and operating instructions to customers.
Inspect, disassemble, assemble, and provide field service for our products.
OverviewEssential Functions of the Job:
Communicate in a professional, courteous, and timely manner.
Demonstrates a commitment to outstanding customer care.
Provide technical assistance within the plant, warehouse, and shipping.
Provide technical advice and assists customers on operational and mechanical repair of products by first identifying make and model of unit and analyzing performance problems.
Resolves issues by determining appropriate part numbers and corrective action needed.
Assists in ordering parts.
Revise and edit operator manuals, build of materials, picklists, parts books, and maintenance instructions.
Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Visually inspect parts and wholegoods to determine problems.
Process warranty claims.
Assist in research testing and troubleshooting of new proto-type equipment.
May provide technical support at Trade Shows.
Able to travel overnight as required.
Knowledge, Skills and Abilities (KSA's):
Previous experience in dealing with parts and service Moderate understanding of hydraulic systems and exceptional mechanical aptitude/ability preferred.
Troubleshooting and diagnostic ability required Ability to read blueprints, bill of materials, electrical and hydraulic schematics, parts/operating manuals and mounting instructions Excellent communication skills, both verbal and written Excellent customer service skills including phone and email etiquette, ability to use standard office equipment Familiarity with and ability to use Microsoft Office Ability to reason and use good judgement.
Ability to prioritize and organize work.
Ability to meet deadlines and work under pressure.
Able to initiate projects without supervision.
Education and
Experience:
High school diploma or GED certificate required.
Technical School or Bachelor's degree in Agricultural field preferred.
Minimum of one to three years previous experience in technical service or agricultural equipment field.
Working Conditions:
While performing the duties of this job, the employee is regularly required to sit or stand for prolonged periods.
Must be able to lift 40 pounds alone and greater than 40 pounds with assistance.
Must be able to wear required personal protective equipment while performing work in production environment.
Must be able to work overtime and travel as needed to complete job assignments.
Recommended Skills Agricultural Machinery Assembly And Installation Audio Equipments Claim Processing Corrective And Preventive Action (Capa) Courtesy Estimated Salary: $20 to $28 per hour based on qualifications.
Use outstanding troubleshooting skills to determine the product issue and take corrective action.
Assist in identifying accurate models and parts needed.
Provide assembly and operating instructions to customers.
Inspect, disassemble, assemble, and provide field service for our products.
OverviewEssential Functions of the Job:
Communicate in a professional, courteous, and timely manner.
Demonstrates a commitment to outstanding customer care.
Provide technical assistance within the plant, warehouse, and shipping.
Provide technical advice and assists customers on operational and mechanical repair of products by first identifying make and model of unit and analyzing performance problems.
Resolves issues by determining appropriate part numbers and corrective action needed.
Assists in ordering parts.
Revise and edit operator manuals, build of materials, picklists, parts books, and maintenance instructions.
Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.
Visually inspect parts and wholegoods to determine problems.
Process warranty claims.
Assist in research testing and troubleshooting of new proto-type equipment.
May provide technical support at Trade Shows.
Able to travel overnight as required.
Knowledge, Skills and Abilities (KSA's):
Previous experience in dealing with parts and service Moderate understanding of hydraulic systems and exceptional mechanical aptitude/ability preferred.
Troubleshooting and diagnostic ability required Ability to read blueprints, bill of materials, electrical and hydraulic schematics, parts/operating manuals and mounting instructions Excellent communication skills, both verbal and written Excellent customer service skills including phone and email etiquette, ability to use standard office equipment Familiarity with and ability to use Microsoft Office Ability to reason and use good judgement.
Ability to prioritize and organize work.
Ability to meet deadlines and work under pressure.
Able to initiate projects without supervision.
Education and
Experience:
High school diploma or GED certificate required.
Technical School or Bachelor's degree in Agricultural field preferred.
Minimum of one to three years previous experience in technical service or agricultural equipment field.
Working Conditions:
While performing the duties of this job, the employee is regularly required to sit or stand for prolonged periods.
Must be able to lift 40 pounds alone and greater than 40 pounds with assistance.
Must be able to wear required personal protective equipment while performing work in production environment.
Must be able to work overtime and travel as needed to complete job assignments.
Recommended Skills Agricultural Machinery Assembly And Installation Audio Equipments Claim Processing Corrective And Preventive Action (Capa) Courtesy Estimated Salary: $20 to $28 per hour based on qualifications.
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